Cancel and Refund an Order

Refunds are the term that explains when there is a lost dispute over a transaction and a refund must be made to the buyer.

To refund a transaction, you have to log in to your Truust account. You have then click in the refund option from the left side menu.

https://dashboard.truust.io/refunds

Refund option

 

Choose the payment you want to refund clicking on the 3 dots on the right side of the prdcut row.

view payin

 

On the payin screen click again on the 3 dots option and click Refund Payin,

refund payin