Cancel and Refund an Order

Refunds are the term that explains when there is a lost dispute over a transaction and a refund must be made to the buyer.

To refund a transaction, you have to log in to your Truust account. You have then click in the refund option from the left side menu.

Refund option


Choose the payment you want to refund clicking on the 3 dots on the right side of the prdcut row.

view payin


On the payin screen click again on the 3 dots option and click Refund Payin,

refund payin